Terms and Conditions for Man With Van Hackney
These terms and conditions set out the agreement between the customer and Man With Van Hackney for domestic and commercial transport, moving, loading, unloading, and related service work. By placing a booking, the customer confirms that they have read, understood, and accepted these terms. For the purposes of this document, references to ???we??�, ???us??�, and ???our??� mean the service provider, and references to ???you??� and ???your??� mean the customer or person acting on the customer???s behalf.
These terms are intended to be clear, practical, and consistent with UK consumer and business law. They apply to all man and van Hackney jobs unless we agree otherwise in writing. The service may include the transportation of household items, office equipment, single large items, boxes, furniture, and similar goods, as well as loading assistance, unloading assistance, and waiting time where arranged in advance.
Nothing in these terms affects your statutory rights where they cannot legally be excluded. If any provision is found unenforceable, the remaining provisions will continue to apply. The language in this document is designed for a legal information page and should be read together with any written quote, booking confirmation, inventory, or service notes issued before the job begins.
The booking process starts when you provide details of the job, including collection and delivery addresses, access conditions, item list, preferred date, and any special handling requirements. A quote may be given based on the information available at the time, but it is not final until we have reviewed the full scope of the work. You are responsible for ensuring that the information you provide is accurate and complete. If the details change, the price, crew size, vehicle requirement, or timing may also change.
A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment requested. Confirmation may be given verbally, by message, or in writing. The customer should check the confirmation carefully, including the date, time window, addresses, estimated duration, and any agreed extras. If a confirmed booking needs amendment, we will try to accommodate the request, but we cannot guarantee availability of an alternative slot or vehicle.
We reserve the right to decline or cancel a booking before the job starts where there is a material mismatch between the original description and the actual work required, where access is unsafe, where prohibited items are involved, or where the customer has not complied with reasonable booking requirements. For the avoidance of doubt, a Hackney man with van service is a transport and moving service, not a general waste collection or specialist hazardous materials service unless expressly agreed in writing.
Payments must be made in the form, by the method, and within the timeframe specified in the booking confirmation or invoice. Unless otherwise stated, charges may include travel time, loading and unloading time, waiting time, congestion or access delays, parking costs, additional labour, stair carry charges, and any other pre-agreed extras. Prices may be quoted as fixed fees, hourly rates, or a combination of both depending on the nature of the work.
Where an estimate is provided, it is based on the information supplied by the customer and may be revised if the actual job differs in scope, duration, item weight, access, or complexity. If additional time or resources are required during the job, we may charge for the extra work at the applicable rate. The customer agrees to pay all reasonable costs incurred as a direct result of their instructions, inaccurate information, or failure to prepare the items adequately for collection or delivery.
If payment is required on completion, it must be made immediately unless we agree otherwise. Where payment is not received on time, we may withhold delivery, suspend further services, or recover reasonable debt collection costs where permitted by law. Nothing in these terms prevents us from seeking payment for work already completed, even if the customer later disputes unrelated parts of the service.
Cancellations and postponements should be communicated as soon as possible. If you cancel after confirming a booking, cancellation charges may apply depending on how much notice is given, whether resources have already been allocated, and whether the vehicle or team has begun travelling to the collection point. Short-notice cancellations may incur a charge reflecting lost time and costs reasonably incurred in preparation for the job.
If we need to cancel or rearrange due to operational issues, vehicle breakdown, adverse weather, traffic disruption, or circumstances beyond our reasonable control, we will aim to notify you promptly and offer a revised time or alternative arrangement where possible. We are not liable for indirect loss caused by a cancellation or delay that is outside our reasonable control, though we will act reasonably to minimise inconvenience.
Once the job has started, the customer may still request changes, but any change to the destination, item list, route, access conditions, or unloading expectations may affect the price and completion time. Where the customer ends the service early, refuses reasonable instructions, or prevents completion of the agreed work, we may charge for the work done up to that point and any unavoidable costs already incurred.
Our liability is limited to losses caused directly by our negligence or breach of contract, subject always to applicable UK law. We will take reasonable care when handling goods, carrying items, and loading or unloading vehicles. However, we are not responsible for damage arising from pre-existing faults, poor packaging, unstable stacking, hidden defects, overloading, inadequate instruction, or items that the customer has declared to be fragile but has not protected appropriately.
The customer must ensure that items are suitable for transport and are packed, secured, and labelled where necessary. We are not liable for minor scuffs, cosmetic marks, or damage that arises from normal handling of bulky goods where reasonable care has been taken. Any claim for loss or damage should be reported as soon as reasonably possible and in any event within a reasonable period after completion of the job, together with supporting information and photographs where available.
To the fullest extent permitted by law, we do not accept liability for indirect loss, loss of profit, loss of business, missed appointments, emotional distress, or consequential damage arising from delay, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded under UK legislation.
Waste regulations apply where any item is treated as rubbish, scrap, unwanted furniture, or mixed household waste rather than goods to be transported. We will only remove, carry, or dispose of waste where this has been agreed in advance and where the material is lawful to handle. The customer is responsible for declaring the nature of all items truthfully. If items are misdescribed, we may refuse collection, amend the price, or terminate the job where necessary.
We will not accept prohibited, dangerous, or controlled waste unless specifically licensed and expressly agreed. This includes, but is not limited to, asbestos, chemicals, clinical waste, gas cylinders, oils, solvents, explosives, contaminated materials, and other regulated substances. The customer warrants that all waste presented for collection complies with applicable disposal laws, packaging rules, and duty of care requirements. If special handling, segregation, or disposal charges apply, these may be added to the booking price.
Where waste transfer documentation is required, the customer must provide accurate descriptions and any other information reasonably needed to complete the transfer lawfully. The customer acknowledges that improper disposal can lead to legal penalties and agrees to indemnify us against losses arising from false declarations or unlawful instructions. A Man With Van Hackney service is therefore not a substitute for a licensed waste operator unless we have expressly confirmed waste carriage or disposal in writing and are legally permitted to perform it.
Customers must ensure that the pickup and delivery points are accessible at the agreed time. This includes arranging parking where required, providing lift access information, clearing pathways, and ensuring that there is safe entry to the property. If access is restricted, we may have to wait, reschedule, use additional labour, or refuse to proceed until the issue is resolved. Any additional cost arising from access problems may be charged at the applicable rate.
You must also ensure that items are ready for collection and that any required disassembly, wrapping, or protection has been completed unless we have expressly agreed to provide those services. We may refuse to carry items that are unsafe, excessively heavy, unstable, unsuitable for the vehicle, or likely to cause damage to property, the vehicle, or other goods. Our team may use professional judgement to decide whether a requested item can be moved safely.
We may suspend or terminate the service if the customer or anyone acting for the customer behaves abusively, unlawfully, or in a manner that endangers staff, property, or the public. Any verbal instructions given on site that materially change the agreed work may be treated as a variation to the contract and may attract additional charges. The customer remains responsible for ensuring that all instructions are lawful and accurate.
Personal data provided for booking purposes will be handled in accordance with applicable data protection law and used only for legitimate service, administrative, invoicing, and operational purposes. We may keep records of quotations, bookings, communications, and invoices for business, tax, and compliance reasons. Where a written inventory or condition note is used, it forms part of the service record and may be relied upon in the event of a dispute.
If any dispute arises, both parties should first try to resolve the issue informally and in good faith. Where that is not possible, the parties agree to follow the governing law and jurisdiction set out below. A failure by us to enforce any right immediately does not mean that right has been waived. Any waiver must be confirmed clearly and should not be assumed from conduct alone.
These terms may be updated from time to time to reflect changes in law, service structure, or operating procedures. The version that applies to your booking is the version in force at the time the booking is confirmed, unless a later version is expressly agreed in writing. The customer is encouraged to review the terms before each new booking, particularly where the service involves different items, locations, or access conditions.
Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If the customer is located elsewhere in the UK, these terms will still be interpreted consistently with applicable UK legal requirements.
The headings in this document are included for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows. References to any statute or legal rule include any amendment, replacement, or re-enactment of that rule. This document is intended to provide a clear contractual framework for a man and van Hackney service while keeping obligations fair, reasonable, and legally compliant.
If the customer places a booking on behalf of another person, the customer confirms that they have authority to accept these terms for that person and will be responsible for payment, instructions, and compliance unless otherwise agreed. By proceeding with the service, the customer acknowledges that the contract is formed on these terms and that the service will be delivered in line with the agreed booking details and any lawful variations made during the job.